BHU also oversees volunteer patrol officers on the Enhanced Crisis Intervention Team (ECIT). These officers respond to crisis calls that are determined to be related to an individual with mental illness. ECIT officers receive additional training in order to; identify risks during a behavioral crisis, utilize crisis communication techniques to help de-escalate a person in crisis, and have knowledge of available community resources. Analysis shows that ECIT officers are arriving at between 70 and 75 percent of calls to which BOEC directly dispatches them.