I'm thinking the customer might not have purchased anything but might be using the free Office Mobile app. Included with phones and some all tablets, it's intended for easy use in small screens, and certainly won't support add-ins like Acrobat.
I'm thinking the customer might not have purchased anything but might be using the free Office Mobile app. Included with phones and some all tablets, it's intended for easy use in small screens, and certainly won't support add-ins like Acrobat.