May I suggest you download the Zoom app to a laptop with a intel(R) HD Graphic 620, download the Zoom app, and then try and use the virtual background you will see what happens. You may even have someone at intel that already uses Zoom that has the same problem. The background does not display correctly. I think it has something to do with not having a virtual green screen. This is not my area of expertise. I was hoping Intel could find a way to make it work.