When I reinstall Acrobat, at the screen where you enter the license key, there is a checkbox regarding the Genuine service. I Uncheck it and Adobe installs without the companion genuine service app. Mon thru Thursday were terrible as some users had to go thru this process 3 or 4 times. It is quieter today as at least 9 PCs are no longer running Genuine service. Waiting to see if there are any more user issues...