Firewall Blocking Spotify Windows 10

My oculus quest 2 is stuck on a black screen. When I turn it on I can see my guardian boundary and nothing else. I can use the volume and see the volume but everything is black. I restarted it (that menu showed up) but nothing happened. I can also walk outside the guardian and passthrough turned on but no menu popped up. I looked up guides for similar issues but nothing worked. Its fully charged and I've tried launching it from the app. I eventually gave up and tried to factory reset it but that menu wouldn't even show up. Please if anyone has a similar problem please let me know. Thanks.