Srttrail.txt Windows 10 Fix 2023

I am trying to configure LDAP authentication on DHIS2 2.37.10 and I have followed the guidance from the link DHIS2 doc - LDAP Configuration and does not work. The log shows the error:
Caused by: org.springframework.ldap.CommunicationException: simple bind failed: xxx.xxx.xxx.xxx:389; nested exception is javax.naming.CommunicationException: simple bind failed: xxx.xxx.xxx.xxx:389 [Root exception is java.net.SocketException: Connection reset].
Do you know what is causing issues and how to fix it?