HP support was absoutely no help. Their advice was that I "refresh the OS" which I declined to do on this laptop, since I have 530GB of data on it. I explained I would be willing to try it on a different one that has the same issue, but they were quick to shut me out and say that since I was unwilling to perform the step that they couldn't help. I asked if the issue is Windows 10, why is HP pushing the upgrade to it, if there are compatibility issues? No answer. Just a quick "You'll get a call in 24-48 hours. Take care". I had even reproduced the issue for them by closing the lid while they kept a persistent desktop sharing session going. They saw it go from working to non. They had also said they were going to upgrade my Synaptics driver, then started doing a BIOS reflash.. without any recovery options enabled. I asked why they were doing a BIOS reflash when they told me they were updating mouse drivers, and only then did he explain that it was because the mouse drivers are already up to date. Didn't check battery levels or ask if I could plug in my laptop. Just pushed to do a flash without any regard for any loss of data or access. Also didn't ask if it would be OK to reboot, although I had numerous applications running and processes working on things. They were easily recoverable, but it was highly unprofessional. This was after I explained I I'm a software engineer and security engineer, and explained in length the troubleshooting steps I've already taken over the months to resolve this issue that should have absolutely been caught in their QA before ever selling a single laptop impacted by this bug.