Wondershare offers a 30-day money-back guarantee for most products and a 7-day money-back guarantee for data recovery products. Under certain circumstances, Wondershare will offer refunds for products that fall outside of this window. To begin the refund process, find your order number and visit Wondershare's Return & Exchange page. You will then be prompted to enter your order number and fill out a simple form to request a refund for your Wondershare product.