The customer may be charged with the costs of transport and diagnosis of the product if the product sent as part of the warranty complaint is functional or its defects result from improper use of the product.
Defects that occur during the warranty period will be repaired free of charge, as soon as possible, which should not exceed 14 days from the date of accepting the equipment for repair. The deadline may be extended if the repair requires the import of spare parts and other random situations beyond the control of Godox.
Godox is not responsible for financial losses and other civil law consequences caused by a defect in the advertised device (loss of profit, turnover, inability to conduct business).
If it is necessary to deliver the equipment to the service, the Customer is obliged to send the equipment in a properly secured packaging with fillers so that there is no risk of damage to the equipment during transport. In the event of damage, the costs are borne by the customer. Cash on delivery parcels will not be accepted. Service requests can be made directly on the website or in person at the point of purchase of the product.
Contact with the service:
F-SERVICE
ul. Płk Dąbka 17
30-732 Krakw
email: [email protected]
tel. +48 731 760 005
In the case of returns, please send the goods to the following address: