When you're using the CCP or agent workspace, you can choose your preferred device for the audio, microphone, and ringer. This allows you to have audio notifications to ring from a desktop/laptop speaker instead of a headset, for example.
When you're using the CCP or agent workspace, you can choose your preferred device for the audio, microphone, and ringer. This allows you to have audio notifications to ring from a desktop/laptop speaker instead of a headset, for example.