I just ordered 20+ units of these scanners to deploy to remote workers and have been unable to get them installed. I tested them about 3 years back but I believe we were still on Win7. I tried the registry fix, and went in manually as well to confirm the device ID's matched, but it still doesnt work. When I launch COT for the first time it brings up the scanner which I select, but when attempting to scan it says "cannot find scanner. Check the power and the cables". I have both USB cables plugged in but the scanner still isn't showing up in the device manager or in the "printers/scanners" section. The scanner does show up as a usb drive though. When I open the scanner in my computer and run the app it says "an error has occured while communicating with the scanner. close the aplication and reconnect the scanner".