The worst part about this is that I can't renew my action pack and now my email is being held hostage since I no longer have a license. I have emailed and created tickets multiple times and all I ever get is canned responses about verification failing and get sent to the MS documentation site. I've been a partner for over 15 years with no change of address and now I'm being dumped for unknown reason and can't talk to a real person. Fix it button no longer works as I've "used up all my tries" and from what I gather MS basically flies the middle finger at you after that. I need a phone number that will get me a real person but it's like Microsoft has hidden themselves on the internet and you can't even do a search that doesn't dump you were they want you.