Thanks so much, Michelle. I'm realizing now what the overall picture is, and how to work with it. As so often happens with LEED On Line, the potential challenges and changes don't seem to be explicitly shared with the users quite the way I would hope. In our current technological moment, its always difficult to know if key emails went straight to spam, or if there is just a reluctance to broadcast problems. Although I've had some really heroic outreach from single GBCI staff assisting me last summer when suddenly I couldn't access forms, I still haven't seen any wider communications strategy on these issues coming from GBCI as an entity. Considering the huge pressure and stress to deliver these projects, many of which are 5-10 years in the making, with high overall fees for LEED, and considering our responsibilities as key members of project delivery teams involving up to 10 or more other consultants with regular stage deadlines requiring us to update the team, it seems flippant for GBCI not to anticipate what kinds of issues we're dealing with and to be more pro-active about it. (Yes, I missed a key client presentation because it took 3 days to figure this out--while dealing with jet-lag and an office move). A problem foreseen is one that can be dealt with sans panic. I've just received a email from probably another very helpful GBCI staff so I'll relay my frustrations to them. I'll pass on any helpful advice that I can.