@Albert I've been instructed by your company to tell all JCI employees to use the internal help desk ticketing found in the Company Notes section of the SAP Concur home screen. To switch your language in case the company notes are in French, log out of SAP Concur. On the login screen in the upper right, you will see a little globe looking icon. Here you can choose the product language. I suggest English US. See screenshot for what to look for on the log in screen. Log in again, and look in the Company Notes for the internal help ticketing option.