Cual Es La Tecla Shift En Notebook Hp

Hey, Im having the same problem. The sim delivery thing wont download either and I get the same error code. Also, when I want to start a new game after setting up my characters it wont work. I also cannot load my characters in the library. The fix didnt work for me but I think I did everything right. I hope to get help even though Im responding 4 weeks later.
Greetings