When will a customer running a Long Term Service Release site need to sign up for Extended Support?
Eligible customers with LTSR environments will need to work with their Citrix representative to sign up for Extended Support 6 months prior to the End of Mainstream Support date as documented on the Product Lifecycle on Citrix.com. Customers will also need to run the LTSR compliance tool prior to the end of mainstream support milestone.
How often will Citrix release a Long Term Service Release of Citrix Virtual Apps and Desktops?
Citrix releases LTSR packages based on the number of features, implementations, customer support cases and general feedback. Based on historic releases, as general guidance, it can be expected that Citrix will release a new Long Term Service Release every 2-3 years. Citrix reserves the full right to alter release timelines as product or market needs change.
Will Citrix pre-announce which releases will become the next LTSR version?
Citrix cannot commit to future release dates but will make every effort to announce targeted quarters for long term service releases 3-6 months in advance to help our customers prepare.
Other considerations and resources
What resources are available to learn more about the Long Term Service Release and Current Release of products?
Citrix provides a variety of resources to help you evaluation your Servicing Options strategy. Key content includes: Citrix Servicing Options web site and the CR Feature Summary Matrix. More is available on citrix.com.
Do other Citrix products have Servicing Options?
At this time, only Citrix Virtual Apps and Desktops has announced multiple Servicing Options. A related client program for Citrix Workspace app for Windows is also available. Other Citrix product lines may offer similar Servicing Options at a later time.
Will Citrix continue to support all LTSR operating systems for the full 10 years? (For example, will 7.15 LTSR support 2008R2 for 10 years?)
Citrix XenApp, XenDesktop, Virtual Apps and Desktops and associated components are only supported on operating system versions that are supported by their manufacturer. Customers may be required to purchase extended support from their operating system manufacturer.
Is there a time period where a customer could downgrade a component to become LTSR compliant?
Customers can downgrade components. For example, a customer on 2212 can downgrade to 2203 LTSR to receive the benefits of implementing a LTSR version. Please refer to the product documentation before making this decision.
Will Citrix ever force a customer to move to the latest LTSR prior to the EoL date?
Customers may want to move to a new LTSR version based on new operating system support reasons or new Citrix features available in the next LTSR, but they will not be forced to move. Please note, a separate extended support contract must be purchased for extended support, additional fee may apply.
How will Citrix help customers easily migrate onto future LTSR releases?
Citrix aspires to make upgrades between LTSR versions as seamless as possible and will strive to provide in-place upgrade options.
This forward-looking indication of plans for products is preliminary and all future release dates are tentative and are subject to change.
The development, release, and timing of any features or functionality described for our products remain at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.