Zmanda provides three levels of support (Basic, Standard, and Premium) for ZRM Enterprise edition customers. All support levels come with access to the Zmanda Network resources, security updates and feature upgrades, and with web-based technical support. Standard and Premium support levels offer telephone technical support with unlimited support incidents. Premium support adds 24x7 technical support and guarantees a 3-hour incident support response time. Annual support pricing is based on the number of MySQL server instances being handled by ZRM.