In my case they changed my subscription without notifying me, they just increased the amount of money that they were taking from my credit card. Fortunately the CC details that they hold are now out of date, but earlier today I tried to remove them from my account & I could only find options to update them to a new CC, I couldn't find a way of deleting the payment card. It's this one way system of taking more and more money that I find alienating. I consider it fraudulent.