Then your best bet is to get this other big company to fix it if their software depends on it working. From a Microsoft point of view, you're using a 3rd party program of unknown origin and if it doesn't work, that not a MS problem.
Then your best bet is to get this other big company to fix it if their software depends on it working. From a Microsoft point of view, you're using a 3rd party program of unknown origin and if it doesn't work, that not a MS problem.