Hello! I am currently working on my thesis, but every time I try to open my Word document, the application crashes. However, when I open the document in Word Online, I have no issues. Therefore, it shouldn't be a compatibility issue with my document. Additionally, when I open Word, it shows an incorrect character count of approximately 1.920.586 characters, which doesn't make sense since the whole document only has 15,000 words. Can you suggest any solutions?