ps - who is the product manager who allowed this insane software bug to become policy?!?!? Really - it's a Voice Memo and there should be absolutely no reason to have to change the media kind to 'music' force it to work. Apple should be fixing the software so that it functions properly - and if not, then it should be clearly documented that the iTunes software does not support converting Voice Memos from the m4a format to anything else. It's crazy that I have to waste my valuable time trying to get the software to work. I expect that from Microsoft, not Apple.