Before you view a remote desktop session in SolarWinds Dameware Remote Everywhere (DRE), open the DRE console. The remote viewer window will automatically open after you accept a support request from a customer or start a support session on an unattended computer. The System Details tab will give you an overview of how the remote device is currently configured, including information about the operating system, network setup, CPU, memory, hard disk, and more. This function is built to give you the information you need to start troubleshooting right away.