What @mdklassen is posting is fairly accurate. I do not see the model number of this PC nor do I see any mention of what the original Windows version might be. I do see that it is Windows 7 now. If the model number indicates that the PC came with Windows 7, in other words OEM Windows 7, then Best Buy should know better than to expect a Windows product key be be provided. I think they are saying that just because that would resolve the Windows licensing issue and not blame them for any infractions.