Make sure your gateway/router is switched to 2.4Ghz frequency. Some routers are set to 5Ghz or there's an option to do both 2.4 & 5. Also... Try using both android AND apple to sign in and see what works. If both don't, it's def their issue. If one device works but not another when signing in to view cameras, it's the whatever Device u try using that's the issue. With that said, they've been known to have android issues because they all suck at knowing how to code there to get these cameras to work with all devices. Then they do updates for devices but then cameras all reset back to some of the factory settings. The 2 way communication to talk to someone on the camera, visitors can't hear you at all depending what type of phone you're using. Roku always blames the phone but their junk isn't compatible with many phones. The wannabe tech people are just random twats answering messages and they don't know a thing tech wise.