How these redirects work is that if the URL leading to storename.com/returns was broken, you could use these steps to set up a redirect that sent storename.com/returns to storename.com/pages/returns, where the page is currently hosted. This is useful if you're migrating to Shopify from another platform and need to use redirects to make sure any old links to your site still direct to the correct information. While you can set up redirects without "pages" in the path, you cannot alter the actual URL of the page to remove "pages."