And then, after waiting some days for their technical services confirmation, they refused to take in the laptop! They sent me a link to one of their FQA pages, like "solve stuff happens so that's it". I lost it, really. I contacted again, but maintaing a chill attitude, saying it's unacceptable this response, that it should be treated with more professionalism. They apologized again... so we're expecting here a wind a change, right? Wrong again: they asked this time if I had reset the machine. You know, the thing I said in the beginning that I already did? So, I just contacted Amazon, asking for a refund