Also, given I was not able to access my most recent bill on-line I requested a PDF copy of my most recent statement be sent to my Rogers e-mail on file. While on the phone I was told it was sent and that I should receive it in 10-15 minutes. It has now been over 12 hours and I have not received the e-mail (but I have received others from Rogers from 2015!!!). Does Rogers have other problems they are not sharing with their customer base?