You do yourself a disfavor. Having multiple tickets (conversations) opened for similar (ok, if not same) issue will raise the visibility of an issue and could very well make a difference in the priority and timing of any resolution.
You do yourself a disfavor. Having multiple tickets (conversations) opened for similar (ok, if not same) issue will raise the visibility of an issue and could very well make a difference in the priority and timing of any resolution.