I have the same problem. I had the 53% battery bug and META sent me another refurb quest 2 with this impossible initial set up bug. I have tried various factory reset tried it with 1 iphone and 2 android phones, cleared the cache multiple time, erase the mobile app and downloaded again. Nothing is happening and impossible to connect the headset. They say that the problem is known and their team is working on it but I think we should all send back our headsets and ask for replacement because this won't be solved. Devices are probably faulty and there's probably nothing they can do server side to solve the problem.