There is a dropdown here. next to Test Speaker button. My first option is "same as system Emily's AirPods" - would never connect. ever. very frustrating. Underneath that in the list is simply "Emily's AirPods" (not with same as system). When I click that option, it works. every time. Just figured this out this week and have been having successful Zoom audio with airpods since. I hope this works for you.