On December 18, 2020, UWHealth increased their security by requiring all Citrix users to activate Multi-Factor Authentication (MFA) for their accounts. This adds a step to the login process whereby a user approves a login from his or her phone after entering his or her username and password at the Citrix login screen. Remote users (i.e. users attempting to connect from home or other offsite locations) must have MFA enabled in order to log into Citrix.