Then either the hardware is not found at all, or you installed the wrong driver (FW instead of USB or vice versa). As this is a UCX it might also be in Class Compliant mode (then it is available as audio device but no Settings and TM FX).
Then either the hardware is not found at all, or you installed the wrong driver (FW instead of USB or vice versa). As this is a UCX it might also be in Class Compliant mode (then it is available as audio device but no Settings and TM FX).