Before we get into how to make it happen, we should probably explain why it's a good idea to integrate Outlook with Jira. It goes without saying that we all receive a lot of emails on a daily basis. Sometimes, those emails are work-related, or include tasks that should be dealt with. Sometimes, they can merely be things you want to look into for yourself, or even an inquiry from a customer. After all, by using Jira Service Management, and even creating your own service desk, you're giving people new ways to contact you with problems they're facing. Or even suggestions they have.