I decided to look at the site tonight and see what I could learn about the + line. The chat rep gave me canned responses (I was requesting information about the use of Salicylic Acid and if the moisturizer was able to get me through the day with a matte vs 13 yr old greasy girl look at age 29). I was disappointed and went looking for real reviews - This is the first time I've used a forum for my complexion issues - my mother is 49 and took accutane and had chemotherapy for cancer - which kills everything, right? She still has acne .. at this point I'm feeling semi hopeless for seeing a day without a skin issue. And I think a lot of you feel that way as well.