I was thinking about this review. I think you do not consider the other side of the situations you presented. For example, you were three hours early at a small hotel and expected a room. Meanwhile, if you were a guest the night before you probably would have wanted a late checkout. As you were the only people in the main restaurant (just an ordinary hotel restaurant), I am surprised that you were surprised by the food quality. About the overall service some of what you mention is VERY common in non-first tier cities in many countries. Problem is that you are not in a luxury property but expect things to be so perfect and if they are catering to Japanese then you are not their target market.