Thanks for your reply. I have attempted to do a factory reset several times using a paper clip. I have also made multilple successful WPS connections with my ATT router; the power light is green, the WPS light is green and the Router Link LED is green on the extender, and the WPS light on the router is green. When I use the Netgear Genie I am advised that I am not connected to the network. When I use www.mywifiext.net I am directed to a page that says I am not connected to the network. I went to my router IP address and found the EX6100 showing that it is Pending. I have placed the extender in two different locations and have used my HP notebook to try and get the Client Link LED to light green but it never does (it did with my former ATT router). I am only finding the ATT network name on my PC and other devices, no 2GEXT or 5GEXT extensions to the network name. I still see the old ATT router network name as secured. Do you have any other ideas that might help me?