While on the phone with the tech, I asked him to make my original modem the active one in the system, so I could use that and return the new one I just spent $150 on. I unplugged the brand new modem and plugged my original modem back in. I had him wait until it was back online to make sure it worked and I had at least some internet connectiviy. It came back up and I still had the same slow download speeds. I was directly connected to the modem with my laptop via ethernet.