I am pretty sure I know what the problem is. The software has wiped out at least the Synaptic Touchpad driver. Lenovo is the one who decided to come out and replace the parts, even though I believed it was the deletion of these drivers through the program that has caused the problem. I want to know how you can help me get these drivers back up and running, since it was the program that caused a perfectly running computer to fail in this regard. I cannot blame Lenovo so I'm not going there. I'm not going to throw Lenovo under the bus for the fault cause by this program. They did what they thought was best to do. I am looking you YOUR support team to help fix the problem. I tried rolling back - but keep in mind as in some of my very first correspondence I factory reset the computer 3x even before the hardware replacement and again afterwards. I am looking to YOUR team now how to fix this problem, since it is this program that caused it. I have not had difficulty with the other programs. But this one causes failures. And from what I read on the posts, I am not the only one who has experienced it. Now, what can be done?