This Unknown error 0x887A004 (directX) means that The users graphics card does not support direct3d feature levels 11.1. telltale clams it is 11.0 however it is not at all true. It is causing all kinds of confusions. like places from steam.
This error usefully shows up when the user has a fully complacence Direct 3d 10 like Intel hd graphics 3000 & some low in intel hd graphics 4000 that only supports DirectX 11 with no 11.1 support,
For this cases, you can not play games after telltale batman. Contacting telltale support won't help you at all or very little. The graphics card is under powered. The only thing you can do is try to upgrade to the latest card from the manufacture website. Even if you do it. it is highly not likely to fix the problem. more so on laptops when companies are phasing out of an alarming rate on dedicated graphics.