On my Windows 7, my Xbox One controller works both, via USB 2.0 and USB 3.0 ports, however, the controller's icon will show up in the Devices and printers menu only when I connect it via the USB 3.0 port! Hopefully this will also work on your PC.
On my Windows 7, my Xbox One controller works both, via USB 2.0 and USB 3.0 ports, however, the controller's icon will show up in the Devices and printers menu only when I connect it via the USB 3.0 port! Hopefully this will also work on your PC.