By the way - if you're not able to see your xCam2 cameras on your Touchscreen but can see them in the apps, there is a good chance that the cameras are paired to your private in-home WiFi, while your Touchscreen may be paired with the hidden Xfinity Home SSID being broadcast by your Gateway or Security Router. See this thread for a customer who had a similar circumstance - we should be able to resolve this.