In a mostly-redacted section, Apple calls out "significant security breaches involving EGS," possibly referring to a 2019 Fortnite breach. It also says that Epic's customer support team is inferior to Apple's, citing an internal email sent by Sweeney in which he asks "what happened with the community team" that was supposed to offer customer service to people complaining online. "I've seen nothing," wrote Sweeney. "Literally zero, while we're being endlessly bombarded with claims of problems that Epic isn't answering."