I see 2 different MSI log files: logv.log and logx.log. How exactly did you generate these files? I'm not seeing the verbose content that is normally logged when generating an MSI log file for options v and x. Normally we only receive one log file with both options (for example Adobe Document Cloud , generated via command-line with arguments: msiexec /i install_flash_player_31_active_x.msi /qn /Lvx msilog.log, as such, want to clarify how these 2 log files were generated. I've installed using options v and x separately and both times the files contain more information that the ones provided.