Q: Does is have Microsoft Word (or other program) on it?
A: No. Chromebooks use a different operating system than Windows or MacOS, called ChromeOS. You cannot install regular programs. BUT, there are plenty of other options. You can use your Google Drive, including Docs, Sheets, and Slides, or any other online program you can normally access from a web browser. You also have access to any programs you can find in the Google Web Store, just like adding Apps to your phone or tablet (see below).