Amal, if there is a better channel for me to go through to raise an issue through the propper channels please let me know.(I want to go through the propper channels) I have contacted support concerning this back in November, but got nowhere with them. The only method/path of support, (being that this issue is presenting it's self in a free product) was to contact support for Illustrator. After being bounced around and explaining the issue 3-5 times, support refused to investigate because "the issue is not with Illustrator".