Windows Update Windows 7 Home Premium

Downloaded the trial versions through EA play. I can't use the controller at all, it's like the game doesn't even recognize that I have one plugged in. The controller I am using is wired, and it works fine with NFS Heat. I just don't understand how this game can be released with controller support not working. Before someone suggests to do the steam method I've already tried and to no avail. I am really hoping this gets fixed FAST.