If you require direct Microsoft support, it's best to contact your internal Administrator to open a support ticket, or you can go to answers.microsoft.com for technical support from internal Microsoft staff. And as you were directed in the response, there is also a Uservoice site managed by Microsoft where you can report bugs or feature suggestions, vote on others, and keep track of their progress. Microsoft does its best to provide many channels of communication to meet its customers' needs. Thank you for visiting the Tech Community.