I noticed that in the video. Thanks. It's possible I could've gotten a bad version, because there was no mention of the problems I was having in that video. Something real dumb I did in the past was that I bought the Ugee from Ebay rather than from the official website. The price, the new condition, the reviews, and everything seemed great. I realized after various past purchases, hardware and software should never be bought from Ebay. From now on, I'm sticking with the manufacturer. I should've from the beginning.