Product: FIFA 23
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID? SenorElCapitan (xbox gamertag) ; elcapitansupreme (EAsports profile)
Do you only see this bug when you have cross-play activated? Yes
Which mode has this happened in? Online Friendlies
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can't playFIFA online with friends (they have the same FIFA 23 edition and xbox series s also). They are displayed as a friend in the social menu but there is no way to connect to them. When I try I get a notification box to "Add friends to allow etc etc" but they are already added. I can play online with the same friends in other Xbox games. All privacy options and crossplay options have been checked by EA support during the call. Xbox have checked everything and say it is an ingame issue, not an xbox issue.
What happens when the bug occurs? I can't playFIFA online with friends (they have the same FIFA 23 edition and xbox series s also). They are displayed as a friend in the social menu but there is no way to connect to them. When I try I get a notification box to "Add friends to allow etc etc" but they are already added. I can play online with the same friends in other Xbox games. All privacy options and crossplay options have been checked by EA support during the call. Xbox have checked everything and say it is an ingame issue, not an xbox issue.
What should be happening instead? It should work