The first place to start when experiencing an issue logging into Zoom is to clear the cache and cookies from your web browser. The following link provides instructions on clearing the cache from the most commonly used web browsers: -to-clear-browser-cache/ After clearing the cache and cookies, log out of Zoom (either the web, the desktop client (app), or both). Once you have logged out, log back into your account and see if the issue has been corrected. If the issue persists, move forward to the next troubleshooting step.